FAQs

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ACEI receives many calls and letters from people around the world who have questions about how to interact with us and how to access the services we offer. This section provides answers to many of the questions we receive. If you don’t find the answer you are looking for, please email us at acei@acei-global.org and we will answer your questions promptly.

General Credential Evaluation Questions:

A credential evaluation is the process by which an individual’s international education is compared and converted into its approximate U.S. equivalence. The results of this conversion are provided in a report which recommends the U.S. educational equivalence of the international studies. The ACEI evaluation is advisory and designed to assist academic institutions, licensing boards and employers in the U.S. to recognize and understand international credentials.

If you completed your education outside the U.S., you will find that you need to have your credentials evaluated so that educational institutions, licensing and certification boards and employers in the U.S. can understand and recognize your credentials. An ACEI evaluation report will provide you with the U.S. academic equivalents for your international credentials so that you may continue with your education, or seek employment or qualify for a professional license in the U.S.

In the U.S., there is no government agency that evaluates international credentials. Credential evaluations are provided by universities and by private organizations such as ACEI. Some academic institutions do their own evaluations of international credentials, but many colleges and universities rely on the expertise of private organizations such as ACEI for assistance with evaluations. In addition, ACEI evaluates international credentials for professional/licensing certification with state boards, employment in the public or private sector.

The requirements for evaluating your credentials are available on our website at click here. You must complete an application form and submit it to us, along with all required documentation and all applicable fees. If, after reviewing the instructions and application for, you have additional questions about our requirements, please CONTACT US for assistance.

ACEI evaluations are recognized and accepted by a significant number of schools, colleges, universities, licensing boards, government agencies and employers throughout the U.S. If you were not referred to ACEI directly by an institution/employer/licensing board, we recommend that you first contact the institution(s), licensing board or employer to which you will be submitting the evaluation report to determine whether an evaluation from ACEI is required and if so, which type of report is required for your purposes.

Credential Evaluation Reports:

Please contact the institution (school/college/university/licensing board/employer) to which you will apply to find out what type of report they require. If you are not able to obtain this information from the institution, you may CONTACT ACEI for assistance. (Also see Types of Evaluation Reports).

The Basic Report (Document-by-Document) tends to be sufficient for employment (but not if you plan to teach, where a Comprehensive Report is required) or immigration, schools, colleges, universities, and professional licensing boards (except for the State of California, Board of Accountancy) require the Comprehensive Report as it provides detailed breakdown of courses, units of credit, grades, grade point average and course levels. Some colleges and universities may require additional information such as a course match which is offered in the Comprehensive Report with Course Match evaluation.

This evaluation report is suitable for employment, immigration, or any purpose where a course-by-course with grades is not required. This report provides the following information:

  • Identifies and describes each transcript, grade report, examination record, marks sheet, certificate, diploma, or degree submitted for evaluation
  • Identifies the institution(s) attended and location(s)
  • Confirms the status of the institution(s) attended, entrance criteria, duration of studies and purpose of program
  • Recommends the U.S. educational equivalent of each level of study and credentials earned

This evaluation report is suitable for individuals who wish to continue their studies at a school, college, university or learning institution, professional licensing/certification with a state regulatory board, or any entity which requires the U.S. academic equivalence of the level of education completed and any certificate/diploma/degree earned with U.S. semester units of credits (for post-secondary/university-level studies), grades, overall Grade Point Average, and subject/course levels. This reports provides the following information:

 

  • Identifies and describes each transcript, grade report, examination record, marks sheet, certificate, diploma, or degree submitted for evaluation.
  • Identifies the institution(s) attended and location(s).
  • Confirms the status of the institution(s), entrance criteria, duration of studies and purpose of program.
  • Recommends the U.S. educational equivalent of each level of study and credentials earned.
  • Provides a list of courses/subjects studied per academic year.
  • Converts instruction (lecture & laboratory) hours into equivalent U.S. Semester Units of Credit for all post-secondary/university-level courses.
  • Converts grades/marks/final examination results into equivalent U.S. grades of A, B, C, D, F for each subject/course evaluated
  • Calculates an overall Grade Point Average (G.P.A.).
  • Identifies course levels as lower/upper division/graduate/professional level for each post-secondary course evaluated.

This evaluation is exclusively prepared for those individuals applying to the California State Board of Accountancy for CPA. This report is NOT suitable for any other entities as it is prepared in accordance with the specific requirements of the California Board of Accountancy. This report provides the following information:

 

  • Identifies and describes each transcript, grade report, examination record, marks sheet, certificate, diploma, or degree submitted for evaluation
  • Identifies the institution(s) attended and location(s)
  • Confirms the status of the institution(s), entrance criteria, length of study and purpose of program.
  • Recommends the U.S. educational equivalent of each level of study and credentials earned
  • Provides a course-by-course listing of courses/subjects studied by classifying and identifying them under their appropriate course headings (e.g. Accounting courses will be reported under course heading ‘Accounting,” Business and related courses will be reported under ‘Business Administration,” Economics and Finance courses will be reported under “Economics and Finance,” Languages under language headings, and so on.)
  • Converts instruction (lecture & laboratory) hours into equivalent U.S. Semester Units of Credit for each course completed and recognized as post-secondary/university-level.

Credential Evaluation Cost & Methods of Payment:

The cost for evaluation and additional services is provided in FEES/PRICE LIST.

Payment must be in U.S. dollars, and be made by the following credit cards: Discover, MasterCard, and Visa. Debit Cards are also accepted.

All fees are subject to change without notice.

Credential Evaluation Processing Timelines:

The standard processing time to complete an academic evaluation is minimum of 7-10 business days after receipt, review and approval of all documents and payment in full. We also offer two types of RUSH services (such as one business day/24-hour and three business days) to expedite the processing time. See section RUSH Service.

Hours of Operation: Monday through Friday (except for Holidays) – 9:00 AM – 4:00 PM PST. Phone & Live Chat Hours: 11:00 AM – 3:00 PM PST.

HOLIDAY SCHEDULE.

By selecting one of our two RUSH Services, your evaluation will be completed within that time frame chosen.

Academic Documents/Transcripts, Certificates, Diplomas, Degrees:

Please review and follow the detailed instructions in
“Evaluation Services” for your country of education.

If your academic documents are issued in a language other than English, you must provide accurate word-for-word, line-by-line English translations together with your official/original documents. ACEI provides translations of select languages. Please visit “translation” service. Translations prepared by the school or university you attended or by authorized translators in your home country are acceptable. If you need to find a translator in the U.S., you may wish to contact Language Clarity or visit the American Translators Association www.ata.org to locate an authorized translator near you. This information is provided for your convenience only. ACEI is not responsible for any arrangements you enter with a translator/translation agency of your choice.

Official documents are issued by the source institution where you completed your institution when requested. Official documents are reissued by the source institution each time you place an order. Original documents are issued to you once you exit the institution.

ACEI will keep your file active for two months. You may request an extension at any time. If we don’t hear from you within 2 months, we will inactivate your file. To re-open and re-activate your file after 2 months, there will be a $50.00 re-activation fee.

ACEI will contact you by email and if email is not provided, by telephone (for domestic/U.S.) or by post, if additional documentation is needed to prepare your report. Your file will remain open for 2 months pending receipt of the additional documentation. After 2 months, your file will be inactivated. See previous question regarding reactivating a file after 2 months.

If you are requesting a different evaluation report from the one you had previously requested, you would need to submit a new ACEI Application with fees along with official documents, Click here for further instructions.

If you are an existing applicant whose case file is valid and current and has not yet expired and requesting additional/extra or official copies of their evaluation report/s click here.

ACEI issues the evaluation report under the name indicated on your ACEI Application form. If your name is different than the name that appears on your education credentials, you must submit proof of your name change (e.g. marriage certificate, passport, court-ordered or other official documents) for identity verification purposes. In the event of a name change, the name shown your documents will also be declared on your evaluation report.

ACEI will return all original paper/hard copy documentation submitted for evaluation by the applicant providing a written request for their return is included. All electronic documents and any original/official paper/hard copy documentation received by ACEI from the source institution will become the property of ACEI and will not be returned.

 

All current applications and documents received electronically remain in ACEI’s digital records indefinitely.

Evaluation Report Types:

ACEI prepares the Course-by-Course for the State of California Board of Accountancy only. This report is exclusively designed and prepared for the State of California Board of Accountancy and will not satisfy requirements of other State Boards of Accountancy which typically require additional information such as grades, course level and overall grade point average. Requests to order extra official sets of this report for purposes other than the State of California Board of Accountancy will not be processed. A new application and fees must be submitted if an evaluation is intended for other regulatory boards, or colleges/ universities/employers.

With the exception of the State of California, Board of Accountancy CPA, all other State boards require the Comprehensive (Detailed) Evaluation Report. Unless you were referred to ACEI directly by the CPA State Board or found ACEI listed on the CPA State Board’s directory, ACEI recommends contacting the state board to which you intend to apply to confirm that an ACEI evaluation report is acceptable, and if so, what type of evaluation report is required.

Generally, a detailed evaluation of your studies is required for admission to a school or institution of higher education. We provide the Comprehensive Report which provides a detailed analysis of your studies. ACEI recommends contacting the institution to which you intend to apply to confirm that an ACEI report is acceptable and, if so, which type of evaluation report is required.

Depending on which real estate license you are planning to qualify, you may need to apply for the Basic or Comprehensive Report. ACEI recommends that you contact the California Department of Real Estate to confirm which type of evaluation report is required for your purpose.

Generally, a detailed evaluation of your studies is required for teacher certification. We provide the Comprehensive Report which provides a detailed analysis of your studies. If you completed a teacher training program, your academic transcripts must include information on your practical teaching (number of hours/weeks of practical training and final grades received). Although ACEI provides its evaluations to a number of state boards for teacher certification, ACEI recommends contacting the state board to which you intend to apply to confirm that an ACEI report is acceptable and, if so, which type of evaluation report is required.

At this time, ACEI provides the Experiential Learning evaluations only for military personnel with training completed outside the U.S. for select institutions where experienced-based learning is acceptable. We do not provide Experiential Learning evaluations for immigration purposes.

Contact Information:

You may reach an ACEI representative by telephone, email, online-chat or mail.

Hours of Operation: Monday through Friday (except for Holidays) – 9:00 AM – 4:00 PM PST. Phone & Live Chat Hours: 11:00 AM – 3:00 PM PST.

HOLIDAY SCHEDULE.

After the evaluation has been completed, any questions regarding the evaluation report, based on the documents provided to ACEI with the initial application, must be submitted in writing to ACEI within the first thirty (30) days of the completion date (“Grace Period”). Requests for review of the evaluation or questions concerning the evaluation submitted after expiration of the “Grace Period” shall be subject to a $50.00 review fee.  Please note that the results of the evaluation will not be released or discussed on the telephone with you or a third party.

No. ACEI does not offer walk-in services. All applications and documents are to be submitted online or  by mail.